Request management
Collect requests through a portal, email or form. Route them by your rules, flag exceptions and give the next person the context they need.
Your work.
Better connected.
Custom AI applications and software, shaped around the way your business works. Built in Subang Jaya for teams across Kuala Lumpur, Selangor and Malaysia.
Discuss your use case
Start with one useful change.
A request that gets copied twice. An answer buried in a folder. A report that takes half a day. We start with the work your team wants to improve, then design the application around it.
Use AI to classify requests, prepare drafts, find information and explain business performance. Connect these capabilities to the workflows your team uses every day.
What we can
build for you.
AI & application development, designed around the work and the people doing it.
AI-assisted helpdesk
Find relevant SOPs and past tickets, prepare a response and let your team review it before sending.
Document intake
Turn documents into organised information. Extract the details, flag items for review and send the results to your existing systems.
Business intelligence
Add an intelligence layer to your existing software and business systems. Bring information together, uncover useful insights and help your team make better decisions.
Keep the systems you use.
Add an intelligence layer.
Make more of the software and solutions already running your business. Connect information across your tools, spot patterns and give your team clearer answers to everyday questions.
See an intelligence layer in practiceThe systems you use.
Business software
Your CRM, operations tools and existing applications.
Requests & records
Enquiries, transactions and the work moving through your team.
Company knowledge
Documents, policies and the experience your business has built.
The NexLink intelligence engine.
Applications and AI bring your information together and put it to work.
Useful work comes out.
See the result, find an answer or move a task forward.
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Business insightsSales workspace
Today · illustrative conversation
How did sales compare with last year?
9:41 · ReadNexLink assistant
Sales reached RM1.2m, up 20% from last year.
Annual sales
Last yearRM1.0m
This yearRM1.2m
Accounting records · simulated figuresWhich category sold the most?
9:42 · ReadNexLink assistant
Equipment: RM480,000.
That’s 40% of total sales.
Ask your business. See the answer.
Chat with your sales data and get clear answers with charts.
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Company knowledgeAnswers from your documents
Today · illustrative conversation
What do I need to onboard a supplier?
10:15 · ReadNexLink assistant
Complete the supplier form, attach the registration and bank details, then send it to Finance.
Source: Supplier onboarding guide · §2Who reviews the documents?
10:16 · ReadNexLink assistant
Finance checks the documents before creating the supplier record.
Find answers your team can trust.
Ask a question and trace the answer to your company documents.
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Operations assistantService requests
Today · illustrative conversation
Assign an engineer to ticket SR-204.
11:08 · ReadNexLink assistant
SR-204 · Engineer assignmentSuggested: Alex · Site supportSite coverage and skills matchedAwaiting team lead approval
Team lead reviewed and approved11:09 · Recorded in activity history
NexLink assistant
Assignment updated.
The engineer has been notified.
Turn a request into approved action.
Prepare the task, get the right person’s approval and keep a record.
Data & access
Give each person access to the information they need for their work.
Human approval
Build review and sign-off into the steps that need a human decision.
Integration fit
Connect your CRM, email, business software and reporting tools into one working flow.
Admin ownership
Give your managers tools to manage users, update knowledge and understand usage.
A working prototype.
Then a considered build.
You know what happens next, who is responsible and what is included.
Discuss your use caseDiscover
Map the workflow, its users, the available data and the outcome that matters.
Prototype
Test a working application with your team, typically within 2 to 4 weeks. Agree what needs to change.
Build & connect
Develop the production application, real integrations, access controls and admin tools.
Operate & improve
Train your team, monitor usage and refine the application as the work changes.
What kind of work can an AI app actually take over?
Anything repetitive that follows rules you can describe: triaging enquiries, drafting replies and documents, pulling answers out of files, moving data between your systems. If your team does it every day in front of a screen, there's a good chance we can automate most of it.
How long before we see something working?
You get a working prototype in 2 to 4 weeks, built around your real data. From there we refine it into production, so you're never waiting months on a promise.
Is our company data safe?
We build user access and approval workflows into your application. And if your data can't leave the building at all, that's exactly what our Private AI service is for.
Will our team need technical skills to run it?
No. We design around how your people already work, train them at handover, and stay on for support after launch.
We already pay for ChatGPT. Why build a custom app?
Chat tools wait for someone to type a prompt. A custom app connects to your CRM, email and database and does the work on its own, following your rules, with your people approving what matters.
Bring us the workflow.
Tell us what your team does today, where it slows down and which systems are involved. We will help you define a useful first step.
Discuss your use caseSee contact details